Training Effectiveness: How to Develop Instruments to Measure Learning and Reduce Errors

Ginette Collazo
Instructor: Ginette Collazo
Date: Thursday April 6, 2023

10:00 AM PDT | 01:00 PM EDT

Duration: 90 Minutes
Webinar Id: 604309

Price Details

Live Webinar
$150. One Attendee
$290. Unlimited Attendees
Recorded Webinar
$190. One Attendee
$390. Unlimited Attendees
Combo Offers   (Live + Recorded)
$289 $340   One Attendee
$599 $680   Unlimited Attendees

Unlimited Attendees: Any number of participants

Recorded Version: Unlimited viewing for 6 months (Access information will be emailed 24 hours after the completion of live webinar)


Training programs have evolved over time. Human reliability or human error is usually attributed to training effectiveness or training program weaknesses/strengths. Even though Training is considered the "vaccine for mistakes," Training is as good as its effectiveness.

Why you should Attend:

To make sure training programs are effective, we should be able to measure and demonstrate mastery of performance before releasing employees for independent work. We will discuss the elements necessary when creating and developing measurement instruments (tests). We will also discuss elements of the training programs like objectives, training content, training effectiveness, and other essential elements of a compliant training program. 

Areas Covered in the Session:

  • GMP regulations on the training topic
  • Agencies’ expectations of the training program
  • Training general aspects
  • Responsibilities of the training program
  • Training Events
  • Skills Qualification Program (OJT)
  • Training Assessments and construction
  • Retraining
  • Training Outline/Contents
    • GMP
    • Technical Training
    • On the Job
  • Training Frequency and Topics
  • Instructor’s Qualifications
  • Training Documentation
  • Review of Training System Effectiveness
  • Deviations related to performance

Learning Objectives:

  • Learn critical elements of the training program in a regulated environment
  • List Key Performance Indicators related to Training
  • Learn to develop a training assessment
  • Learn how to measure training effectiveness
  • Learn when Training is responsible for human error deviations

Who Will Benefit:

  • Training managers and coordinators
  • Operations
  • Manufacturing
  • Plant engineering
  • QA/QC staff
  • Process excellence/improvement professionals
  • Industrial/process engineers
  • Compliance officers
  • Regulatory/legislative affairs professionals
  • General/corporate counsel
  • Executive management

Speaker Profile
Ginette Collazo, Ph. D. is an Industrial-Organizational Psychologist with 20 years of experience that specializes in Engineering Psychology and Human Reliability, disciplines that study the interaction between human behavior and productivity. She has held positions leading training and human reliability programs in the Pharmaceutical and Medical Device Manufacturing Industry.

Nine years ago, Dr. Collazo established Human Error Solutions (HES), a Florida based boutique consulting firm, where she has been able to position herself as one of the few Human Error Reduction Experts in the world. HES, led by Dr. Collazo, developed a unique methodology for human error investigations, cause determination, CA-PA development and effectiveness that has been implemented and proven amongst different industries globally. This scientific method has been applied in critical quality situations and workplace accidents.

Ginette Collazo, Ph. D. is the author of the book Human Error: Root Cause Determination Model, published in 2008. She is also a speaker at significant events like Interphex, FDAnews Annual Conference, Global Conference on Process Safety, International Conference on Applied Human Factors and Ergonomics, and of course, Pharmaceutical Industry Association.

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