Overview:
Emails are a core business communication tool. The speed and volume of email have dramatically changed business communication. The not-so-old standards for professional correspondence have changed and will continue to do so. Employees need to know the best strategies to communicate effectively. An effective business email is easily understood, but it is not so easily written.
We have all received poorly written emails. These emails are unclear,
and ambiguous, and often get ignored. They can cause confusion. They
can also be detrimental to the business if projects are impeded or if
clients misinterpret information. Fortunately, this communication skill
can be improved with training, and the payoff is that these clearer
emails improve business communication and productivity.
This course will teach you how to write clearer emails to receive better
responses. Well-written emails save time because they allow the
recipient to clearly understand the task at hand and respond
appropriately. Effective emails reduce confusion and increase
productivity. And they are much faster to write than snail mail. This
course will teach you the basics of an effective email.
Why you should Attend:
In this course you will learn:
- How to write more focused, professional emails
- How to improve response rates
- How to write more concise and succinct emails
This email course is especially valuable if you work on a team that uses
email as a major communication tool, you are managing a group or
division that communicates via email, or your staff sends emails that
are too vague, too dense, or too many, or you have a difficult time
getting responses to the emails you send.
Areas Covered in the Session:
Participants will learn how to employ these key aspects of email to improve clarity and response rates:
- Addressing
- Subject line
- Message text
- Signature line
- Attachments
- Style
- Confidentiality and security
- Managing e-mail volume
- When and when not to use email
At the end of the course, participants will be able to:
- Write consistent, professional, well-formatted emails
- Increase response rates with clearer, more focused email
- Use email clarity to increase productivity
Who Will Benefit:
- Anyone who communicates by email internally with coworkers or externally with clients, vendors, borrowers, or other entities