Overview:
Human error is known to be the primary cause of quality and production losses in many industries.
Although it is unlikely that human error will ever be eliminated, many
human performance problems can be prevented. Human errors start at the
design stage.
Procedures play a vital role in human reliability. Nevertheless, it is
essential to understand human behavior and the psychology of error as
well as understand exactly where the instructions weaknesses are so that
procedures can be human engineered, improved and fixed.
Why you should Attend:
Procedures account for more than 40% of human error events in
manufacturing. The majority of regulatory citations are also related to
procedures. Procedures are essential for both execution and audits.
These should be written for users without missing relevant information
for regulators. Usually, procedures have weaknesses that harm
productivity, quality, and regulatory standing. We will discuss from
content development to formats designed for human error reduction due to
procedures.
Areas Covered in the Session:
- SOP writing outline
- Content development
- The rationale for procedure use
- Regulatory compliance background
- Universal purpose of procedures
- The Human Perspective
- Human Error as a root cause
- The thinking and reading process
- Common mistakes and causes
- How to create and maintain a procedure
- Goals of a procedure
- Good Procedure Writing practices (Terminology, Formats, layouts,
mixed cases, steps content, familiar words, references, branching,
conditional steps, the use of "Precautions", "Warnings" and "Cautions,"
- Procedure styles
- Use of electronic information networks for procedure access
Who Will Benefit:
- QA/QC Directors and Managers
- Process Improvement/Excellence Professionals
- Training Leaders and Managers
- Plant Engineering
- Compliance Officers
- Regulatory Professionals
- Executive Management
- Manufacturing Operations Directors
- Human factors Professionals