Getting Good Results from Bad Behavior
Overview:
Have you ever had to deal with a boss who steam rolls right over you and everyone else? Or, a customer who simply explodes with no warning? Maybe it's a colleague who complains constantly, but won't do a thing to change the situation? Difficult people are everywhere! They sap your time and energy and leave you feeling helpless, frustrated or angry. But do not fear. There is a way out of the stress mess that leaves you feeling trapped.
Learning how to get good results from bad behavior takes some know- how and skill, exactly what this webinar is designed to give you.
You will leave this session equipped to deal with some of the most annoying, aggravating behaviors all of us have to face at one time or another. You'll have the words and the strategies to use to move people off the dime, calm their angry outbursts, or lead them to take positive action. If you're looking to alleviate some of the stress in your life that causes you to wake up in the middle of the night worrying, "How do I deal with this person?" and couldn't figure out how to change the relationship, then this session is for you.
Areas Covered in the Session:
- Review the four primary intents that drive behavior
- Identify how language implies intent
- Discover what creates a difficult person
- Focus on four problem behaviors - the Bulldozer, Time Bomb, Whiner, Clam
- Provide specific strategies to deal with each problem behavior
Who Will Benefit:
- Manager
- Team Leaders
- Service Professionals
