What is Six Sigma?
Six Sigma is a powerfully dynamic approach
to process improvement in order to do things better, faster, and at a
lower cost. It has been applied to every facet of business, ranging from
production to human resources, to order entry and technical support.
Six
Sigma began in the mid-1980s at Motorola in response to the needs of a
sale force faced with increasing customer dissatisfaction and
competitive pressures. To address these issues, Motorola developed a set
of formulas and tools to identify and measure performance based on your
customer's inputs in order to increase efficiency. The phases of the
Six Sigma Road Map are:
- Define Phase: selecting high impact problem areas and understanding which metric(s) will lead to success
- Measure Phase: document current process, validate its measurements and assess baseline performance
- Analyze
Phase: look at key causes behind metric or CTQ (Critical to Quality)
using tools to conduct objective experiments to id or confirm key causes
- Improve Phrase: a deeper look at key causes with intent to control or eliminate cause to increase or control performance
- Control
Phase: sustaining the changes or improvements made with assured lasting
results by implementing checks and balances to the system
Managers
and business leaders with concerns about costs, timeliness, and quality
of results will benefit from the Six Sigma approach. This training
course will address three major challenges facing Human Resources:
- Being viewed as a business partner vs. a support member of the team
- Move
from reactionary in nature (fill positions, deal with employee
grievances and complaints) to providing proactive strategies and insight
into the total management and decision making of the institution
- Respond to inquiries faster and reduce decision-making time by using a scientific approach to measure and evaluate outcomes
Unlike
other quality improvement efforts, Six Sigma uses a specific
philosophy, measure, and methodology to provide tangible savings that
are directly traceable to the bottom line. The benefits of adopting a
Six Sigma approach include:
- A clear focus on activities and attributes that are absolutely crucial to customers
- The elimination of process variation and inconsistency
- Targeted
improvements that provide the largest financial return on effort and
can be measured by increased profit, revenue, and customer satisfaction
Why you should attend
Over the last few decades, Six Sigma has emerged as the industry
standard along with Lean Management techniques to tackle these and other
issues (defects) facing Human Resources. This training provides
opportunities through interactive online discussions to explore and
establish best practices and answer real-life issues during the Q& A
Segment of the training.
This course is to help students
understand HR excellence through the use of Six Sigma processes and
approaches. We live in a world of intense competition and organizations
that can reduce waste and maximize their quality, efficiency, and rate
of continuous improvement will attract and retain better employees and
sustainable results which adds to the bottom line.
Goals:
- Participants
will be able to define what is meant by Six Sigma and how it can be
applied to the HR process in a short amount of time
- Participants
will be able to identify areas of defects in their HR processes and
implement the five major components of Six Sigma and understand why HR
professionals should adopt these strategies
- Participants will be
able to leave with a template and complete an actual Six Sigma project
as part of their competencies in establishing, implementing, and
evaluating a Six Sigma project
Requirements:
In order
for participants to excel, they should have some basic knowledge of
computer applications such as Excel and be able to commit to completing a
Six Sigma Project.
Who Will Benefit
- Supervisors
- Managers
- Executives
- Those with Human Resources Responsibilities
When participants complete the training course, they will be ready to
start a basic Six Sigma project and know how to use the tools to gather
data, how to interpret the data and sustain efficiency in their process
of 70 percent or better.
- Be applied to the HR process in a short amount of time
- Participants
will be able to implement the five major components of Six Sigma and
understand why HR professional should adopt these strategies
- Participants
will be able to leave with a template to use and three real-life case
studies to review in establishing, implementing, modifying, and
evaluating a Six Sigma strategy
- Participants will be able to
identify areas of defects in their HR processes and implement the five
major components of Six Sigma and understand why HR professional should
adopt these strategies.
Speaker Profile
Lyman A. Montgomery has over twenty- five years of HR experience in Employee Relations dealing with workplace issues and performance management. He is currently writing his dissertation for his Ph.D. in the area of focused employee engagement and sustained performance. Lyman is the president and CEO of Focused Driven Lifestyle Coaching, LLC. He is the author of five books, two of which are bestsellers and conducts workshops and seminars at conferences all over the United States.