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ROI of Employee Engagement: How to Get the Results You Want
The psychologist William Kahn first defined the term engagement in 1990 as "the harnessing of organization members' selves to their work roles; in engagement, people employ and express themselves physically, cognitively, and emotionally during role performances." He wanted to find out the degree to which people "occupy" job roles. He used the terms "personal engagement" and personal disengagement" to represent both ends of a continuum. On the 'personal engagement' end, people fully occupy themselves - physically, intellectually and emotionally - in their job role. At the 'personal disengagement' end, they decouple themselves and withdraw from the job role.
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