Susan Rocca has spent over 30 years in the Fine chemical and Pharmaceutical sector, in Quality Assurance. She has been involved in designing and implementing Quality Management Systems in both small companies and in a multi-national pharmaceutical company. She has used Change Management Techniques to assist in the QMS Implementation process. The last 18 years were spent working for Glaxo Smith Kline in a series of Quality Leadership roles at site level, as a Global Logistics Quality Director and as a member of the Global Quality Executive team.

She was part of the team that redeveloped the Quality Management System in GSK and then was a leader of the implementation for the API sites across the world. Another task was to promote QMS in the Commercial organization and establish a baseline of operations in this part of the GSK organization, with no direct reporting line to myself.